Terms of service
Theo & Paws - Terms of Service
Last Updated: [August 2025]
Welcome to Theo & Paws! These Terms of Service govern your use of our website, products, and services located at www.theoandpaws.com(“Site”) Please read them carefully. If you do not agree with these Terms, please do not use our Services.
1. Acceptance of Terms
By accessing or using our Site/Services, creating an account, or placing an order, you agree to be bound by these Terms of Service and all applicable laws and regulations. Theo & Paws reserves the right to update or modify these terms at any time without prior notice. Continued use of the Services after such changes constitutes acceptance of the revised Terms. If you do not agree to these Terms, you must not use our Site or purchase any products from us.
2. Eligibility and Account Registration
To make a purchase on our Site, you must create an account and provide accurate, complete information during the registration process and to update such information to keep it accurate, current, and complete.. While there are no specific age restrictions, we assume that anyone making a purchase has permission to use the payment method provided.
3. Products & Pricing
We strive to provide up-to-date product information, descriptions, and pricing accurately. However we do not guarantee the accuracy, completeness or reliability of any content on our website. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.We have made every effort to, as accurately as possible display the colours and images of how our products look in person. We cannot guarantee that your electronic devices will show the colours accurately.
We reserve the right to limit the quantities of any products or services we offer. We also reserve the right to limit the sales of our products or services to any person and geographical area.
4. Pricing and orders
All prices are listed in GBP (£) and include applicable VAT where applicable unless otherwise stated. By placing an order through our website, you agree to provide valid and accurate billing information. When you place an order with Theo & Paws you will receive an email confirmation. This does not guarantee acceptance. We reserve the right to cancel or refuse any order at anytime under our discretion, including for reasons such as product availability, pricing errors, or suspected fraud. We accept various forms of payment and all payments are processed securely. By placing an order through our website, you agree to provide valid and accurate billing information.
6. Shipping & Returns
Details regarding shipping, delivery times, and our return policy are outlined in our Shipping and Returns Policy, which is an integral part of these Terms.
7. Accounts & Security
You are responsible for keeping your account information and password confidential. If you suspect any unauthorised use of your account, please contact us immediately at info@theoandpaws.com.
8. Intellectual Property
All content on the Theo & Paws website — including product images, branding, text, graphics, and logos — is the property of Theo & Paws and is protected by intellectual property laws. You may not use, reproduce, or distribute any part of the Site without our written permission.
9. Privacy
Your use of the Services is governed by our Privacy Policy, which can be found on our website under privacy policy.
10. Limitation of Liability
To the maximum extent permitted by law, Theo & Paws will not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or products.
11. Termination
Theo & Paws reserves the right to suspend or terminate your account and access to the Services at its sole discretion, for any reason, including, but not limited to, a breach of these Terms without prior notice.
12. Shopify
We use Shopify to host our store and they provide us with the e-commerce platform that allows us to sell our products and services to you.
13. Account and Billing Information
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order at our discretion. These restrictions may include orders placed by or under the same customer account, card details and/or billing/shipping information. If we make a change or cancel your order we may attempt to notify you by the email you provided at the time of order. We reserve the right to limit or prohibit orders that in our sole judgment, appear to be placed by resellers or distributors.
14. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site after changes are posted means you accept those changes.
13. Contact Us
If you have any questions, please contact us: info@theoandpaws.com