All orders are shipped using Royal Mail UK Tracked 48 : Cost - £3.95 (Delivery in 2-3 business days)

Please note shipping times listed are an estimate from our couriers and is not a guarantee.

Theo & Paws cannot be held responsible for delays caused by customs or courier services once your parcel has left us.

If you are in the UK and your order has not arrived within 7 working days from the day it was dispatched then please send us an email at hello@theoandpaws.com

We cannot be held responsible if the delivery address entered during checkout is incomplete or incorrect. It is the responsibility of the customer to give a complete and accurate address to ensure you receive your delivery.

Please note that if your order has been delivered with photographic evidence on the tracking and you're unable to locate your order, we cannot be responsible for stolen parcels. Please contact Royal Mail with enquiries to missing orders.